Frequently asked questions

Student Marketplace is a classifieds space for students and people nearby: rideshare, housing, items, and services. You can browse listings, create an account, post your own ads, and contact sellers through the site when you are signed in.

Listings and messages are user-generated. The platform connects people; it does not sell or ship the goods in each ad. See our Terms & responsibility for the full disclaimer.

Go to Sign up and choose one of two paths:

• Email and password — enter your name, email, and password. You must accept the terms of use. We send a confirmation email; you need to confirm before you can log in.
• Google — use the Google button at the top of the signup page. Google has already verified your email, so you do not need a separate confirmation step. You must still accept the terms before signing in with Google for the first time.

No payment card is required to register. A free trial is assigned when you join (see Plans below).

Password accounts stay locked until the email address is confirmed. Check your inbox (and spam or promotions folders) for a message from Student Marketplace with a confirmation link.

On the Log in page you can use Resend confirmation if the link expired or the message never arrived.

If you registered with Google only, use Sign in with Google instead of a password.

Use Forgot password. If your account has a password set, we email a one-time link (about one hour) to choose a new password.

Accounts that use Google only (no password stored) do not receive a reset email — sign in with Google instead.

New accounts receive a 30-day free trial that lets you post ads according to the same rules as subscribers during that period. You are not charged automatically at the end of the trial; you choose whether to subscribe.

After the trial ends, posting may be limited until you have an active subscription (or an admin-assigned premium account).

An optional monthly plan (paid through Stripe) keeps posting and related benefits active after your trial. Manage it from Plans when you are logged in.

If checkout fails (for example a configuration issue), the page should show an error instead of hanging on “Redirecting…”. Contact support if you completed payment in Stripe but the site still does not show you as subscribed.

From your dashboard you can purchase optional one-time upgrades for a listing: Highlight and Boost (each is a small fixed fee via Stripe checkout). They help your ad stand out in listings. Premium users granted by an administrator may receive these upgrades without a separate charge, depending on site policy.

Payments are processed by Stripe; the site does not store your full card number.

Sign in, then open Post ad. Fill in title, description, category, city, how long the listing should stay visible, and optionally up to three photos.

Categories: rideshare, housing, items, and services.

14- and 30-day durations are available to users with an active paid subscription or accounts marked as premium by an administrator. During the free trial, duration is typically capped at 7 days per listing.

Open My account to see My ads. From there you can open the ad, use Edit to change text and images (expiry date is not extended by editing), or Delete to remove the listing. On the public ad page, owners also see delete when they are logged in.

After an ad expires, it disappears from public search, but you can still open it as the owner to edit or reference it.

Use All ads and the search strip at the top of the site. You can filter by keyword, city, category, and sort order. The home page shows featured and recent listings.

Open the ad detail page. The contact form is available when you are signed in. Your name and email are taken from your account (you cannot impersonate someone else). You can add an optional phone number if the seller should call you.

You cannot send a contact message to your own listing.

Listing owners see incoming messages under My account in the Inbox section. You can mark threads as read, reply by email using your mail app, or send a reply that is stored on the platform.

If you were the buyer and the seller replies in-app, you may see those updates under Replies to your messages on the same dashboard.

Read inbox threads may be removed automatically after about seven days (cleanup runs when you load the inbox). Treat the inbox as a short-term coordination tool, not long-term storage.

No. Ads are posted by users. Use the same caution you would on any marketplace: meet in safe places, verify identities for high-value deals, and never send money to strangers without a trusted arrangement.

Verified badges or similar features, if shown, indicate a process defined on the site — they are not a guarantee of every claim in an ad.

Use Log out in the top navigation when you are signed in. There is also a sign-out option under My account on the dashboard.

Sessions use a secure cookie and optional token storage. Signing out clears the session cookie from the browser; for shared computers, sign out when you are done.

This FAQ describes how the Student Marketplace software behaves on https://studenthub.globallinkagency.com. This deployment is operated and administered by Global Link Agency.

For partnership or support questions, email contact@globallinkagency.com.